Shipping Policy

Effective Date: 22/08/2024

Thank you for shopping at Timixar.com. We are committed to delivering your order in a timely and efficient manner. Please read the following Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

Processing Time: Orders are processed within 2 business days after payment is received.
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. You will receive a notification once your order has been shipped.

2. Shipping Methods and Delivery Times

Standard Shipping: Estimated delivery time is 3 business days.
Express Shipping: Estimated delivery time is 1 business days.
Overnight Shipping: Orders placed by 8PM will be delivered the next business day. Overnight shipping is available for selected locations only.
Local Pickup: If you choose local pickup, you can collect your order from our warehouse/store during business hours. You will be notified when your order is ready for pickup.

3. Shipping Rates

Standard Shipping: Ugshs.10,000 per order.
Express Shipping: Ugshs.10,000 per order.
Overnight Shipping: Ugshs.15000 per order.
Free Shipping: We offer free standard shipping on orders over Ugshs.3,000,000.

4. Shipping Restrictions

We currently ship to addresses within Kampala, Mukono, Wakiso and Entebbe. We do not ship to P.O. Boxes or military addresses.

5. Delivery Issues

Delayed or Lost Packages: If your order is delayed or lost, please contact us at timizadesignfabrications@gmail.com so we can assist you in tracking your package.
Wrong Address: Please ensure that all shipping information is correct. We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.
Failed Delivery Attempts: If the courier is unable to deliver your package after multiple attempts, the package may be returned to us. Additional shipping fees may apply for reshipping.

6. Order Tracking

Once your order has shipped, you will receive an email with the tracking number and a link to track your order. You can also track your order by logging into your account on our website.

7. Damaged or Missing Items

Damaged Items: If your order arrives damaged, please contact us immediately at +256782682562 or timizadesignfabrications@gmail.com with photos of the damaged packaging and items. We will work with you to resolve the issue.
Missing Items: If an item is missing from your order, please contact us within 2 days of receiving your order.